Advantages
Time reduction from notice to check-in.
Less staff involved.
Transportation cost reduction
with optimized scheduling.
Airlines can easily improve their disruption process with a flexible and ready-to-connect platform
ACCOMODATION
MANAGEMENT
Access to a wide selection of rooms and hotels. Personalize the options based on passengers' category membership. Bookings and check-ins made easy. Instant Availability of rooms.
ELETRONIC
FOOD VOUCHERS
Release food vouchers directly to passengers. They choose their meal from the options available. Redeem and track vouchers electronically.
TRANSPORTATION
MADE EASY
Book the best transport arrangements for your passengers. Alternatively, they can select their transportation themselves.
INSTANT
INFORMATION
Inform passengers with real-time notifications about changes in schedule and new bookings.
SELF-SERVICE
(OPTIONAL)
Let your passenger decide where to eat, to sleep, and the most convenient way to get there. Create an omnichannel service platform for your customers.
DASHBOARDS
Control, manage and adjust the entire disruption process.
API
Everything integrated with your systems. Deliver the best experience no matter the electronic platform.
Modules
To provide flexibility and rapidly adapt to Customer Service requirements, SmartFlight is divided into four modules:
Contingency
SmartFlight’s main module, the contingency module controls information from multiple airline platforms, consolidating and organizing data. It also manages and issues vouchers for the passengers. The data is available through APIs for safe management.
Hotels
The hotel module works as a OTA for the hospitality industry. It manages the availability of rooms and sends reservations directly to the hotel. Hotel rates and availability are safely kept. It is ideal for both streamlining operations of Airlines and for providing self-service solutions for passengers.
Individual transportation
The individual transportation module also provides solutions for individuals, transportation providers, and Airlines. Passengers can use it to call for taxis and ridesharing applications while Airlines are directly charged for the service. Thus, it reduces operational costs and improves the process by increasing the passengers’ access to service.
Restaurants
The restaurant module allows passengers to use their boarding pass as food vouchers. A per passenger allowance is readily available and redeemed directly at local restaurants.
Programs
Partners
- 84%
time reduction
- 75%
less staff
- 30%
transport cost
- 50%
Increase on NPS